Terms & Conditions

Amazing Experience Days Ltd accepts bookings through this web site, by telephone and by email. In making bookings clients accept these 'Terms and Conditions' and ‘Bookings and Cancellations Policy’ as laid out below .

Packaging & Delivery
We offer a choice of packaging and delivery methods for you to choose from.
When placing your order we automatically assume you would like our most popular choice combo for packing and delivery.
To make things easier and quicker for you we automatically add these to your basket.
This does not mean you are obliged to purchase them. You can change your packaging and delivery options on the Basket page. If you are not sure which packaging and delivery option to choose just give us a call and we will help .


Packaging Options
Gift Envelope - £1.95 (click here to see what the packaging options are)
Personalised gift envelope is sent to you or the recipient of the gift, with plain outer packaging.

eVoucher - Free of Charge (click here to see what the packaging options are)
Our eVoucher is available with the Gift Envelope as above and on it's own.
If you are purchasing an experience day for yourself this may the best option as you simply print it off at the end of your order and it's free or charge.


Delivery
We charge £1.95 delivery for up to three gift envelopes to the same UK address at the same time. Gift envelopes ordered before 2pm on weekdays will be sent by Royal Mail First Class post the same day.
If your order is urgent and you have selected Gift Envelope you can still download and print our eVoucher at the end of your transaction, or at any time after you place your order by logging into our web site and going to > My Account > My eVouchers. You can also email your eVouchers to people as a gift - read about Vouchers below.

All of our experiences can be delivered to you, directly to a friend or loved one, or to any UK address of your choice.
If you have chosen gift envelope and don't received your gift envelope within 4 working days please contact us and we will provide a duplicate, or you can print your eVoucher at any time, free of charge (see eVoucher above).
We pride ourselves on our customer service and speedy deliveries, but unfortunately from time to time in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.


Amazing Gift Voucher's
Amazing Gift Voucher's allow the holder to spend the balance of them as part or full payment towards the purchase of any of our amazing experience days. Gift Voucher's are valid for 12 months from the date of purchase with the expiry date being printed on the voucher. They can only be redeemed with Amazing Experience Days Ltd prior to the expiry date printed on the voucher and cease to be valid for any purpose beyond this date.

Gift Voucher's can be delivered in our gift envelope for a charge of £1.95 plus £1.95 postage by First Class Royal Mail post to the same UK address.
The risk of theft or other loss of vouchers for any reason is borne by the gift voucher holder. Amazing Experience Days purchased with gift voucher's are subject to our standard terms and conditions.

Gift Voucher's are totally flexible and can be used to book any of our amazing experience days. There will be no charge for exchanging, however if your chosen experience is higher in price than the value of your original gift voucher, you will need to pay the price difference by 'upgrading'. When redeeming your gift voucher, if your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. Credit can be used until the original expiry date of the gift voucher and is non-refundable.


Booking with Amazing Gift Voucher's
To activate your gift voucher, you must first register it with Amazing Experience Days Ltd. Once registered, simply enter the voucher number, security code and expiry date, our system will then credit your account with the gift voucher balance. You are then able to book your experience with us. You will then receive 'joining instructions' which includes all instructions for you to confirm your experience date direct with the venue of the experience. Once your booking date is confirmed, you will be required to bring your 'joining instructions' with you on the day.


Exchanges
Exchanges can be made on unused vouchers / experiences bought direct from Amazing Experience Days Ltd within 12 months of initial purchase. Unfortunately exchanges cannot be made on experiences where dates have already been confirmed as booked in with an experience venue.


Refunds
Refunds can be made on unused vouchers bought direct from Amazing Experience Days Ltd within 14 days of purchase. Where dates have already been confirmed as booked with an experience venue, refunds within 14 days are subject to their cancellation policy (see below).

Refunds are always made to the person who purchased the voucher, and if originally purchased by credit or debit card, the refund will be credited to the same card, or in some cases by bank transfer.

When an amazing voucher has been purchased through one of our authorised corporate accounts or corporate loyalty points schemes, any refunds issued will be in the form of a credit note or as credit to use on future Amazing Experience Days Ltd purchases.


Cancellations
Once you have confirmed your booking date with a venue you are bound by their terms and conditions regarding cancellations or changes. It is not possible to change the booking unless the venue agrees to the change.

On very rare occasions the venue may need to cancel the experience at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. Therefore, we strongly recommend that you contact the venue on the day before you depart for your experience to check that the experience will be going ahead. We regret that in the event of cancellation, Amazing Experience Days Ltd is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.


Restrictions
Certain experiences are subject to minimum or maximum requirements specified by our partners; for example; age, health, height or weight. Full details are included with all product information. Once a booking is confirmed, it is not be possible to cancel if these requirements cannot be met, so please check carefully.


Description
The information provided by Amazing Experience Days Ltd about each amazing experience day is correct at the time of print. However, their content or format may change slightly during the year. Current details are available on our website. All Amazing Experience Days are for one participant unless otherwise stated in the title or the experience details.


Images
The images used to illustrate experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary.


Venues
The Amazing Experience Days Ltd network of partners includes many of the UK’s leading experience partners and venues. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured for reasons beyond our control. If your preferred location is withdrawn, you will be offered alternative venues wherever possible, please note this is likely to be at a different location or with a different experience provider. Where locations are stated as ‘UK wide’, locations may be limited in some areas. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.


Session Lengths
Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of an event may change.


Availability
All amazing experience days are offered subject to availability. The most recent information on availability will be displayed on our website. Please book as early as possible, preferably at least 28 days in advance or further for peak dates such as weekends or holiday periods. We strongly suggest you do not make arrangements in connection with the booking until it has been confirmed with the venue.

Where specific elements of the experience such as vehicles or celebrities are not available due to mechanical breakdown or illness, the venue reserves the right to make reasonable substitutions on the day. If this is not possible the venue reserves the right to cancel the experience at short notice.


Last Minute Deals
We often have late availability for amazing experience days at special prices, and bookings for these can generally be made right up until the day before the experience date. For these bookings, we will provide essential details over the phone and by email, as we cannot guarantee that these details will arrive by post in time for your experience. Experiences bought under these conditions cannot be refunded or exchanged. Dates for an experience bought under these conditions, once booked, cannot be changed.


Promotional Codes and Discounts
Only one valid Amazing Experience Days Ltd promotional discount (promo code) can be applied per order and can only be used if a discount has not already been applied. They may be subject to promotion specific terms, conditions and validity periods and may be withdrawn without notice at any time. We reserve the right to restrict their use in conjunction with credit, or Loyalty Points balances, or against certain products, charges or order values.


Free Personal Accident Insurance
For your peace of mind, we provide free personal accident insurance for all of our UK-based experiences, applicable to all participants aged up to 79 years.


Inclusivity
We welcome the participation of disabled people in our experiences though we recognize that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about the disabled facilities available at specific venues on request.


Complaints
We welcome your feedback on all of our amazing experience days. If you have a problem or complaint on the day, please bring it to the attention of the experience provider or experience manager at the venue as soon as possible, so that they have the opportunity to deal with the problem whilst you are on site. If your problem is not resolved on the day, please contact us, including your order number, participant and venue details, and we will be happy to take the matter up with our partner. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.


Other Terms and Conditions
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without prior notice.

In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and record all telephone calls.

Whilst we take every care in selecting our amazing experience partners, inclusion in our national network does not mean that we guarantee their safety standards or satisfactory performance of any of our partners. Amazing Experience Days Ltd’ liability for any claim of breach of obligation regarding any single voucher or gift shall not exceed the price of that voucher or gift. This excludes claims arising from personal injury or death due to the negligence of Amazing Experience Days Ltd or anyone for whom Amazing Experience Days Ltd is responsible. Funds on our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer becoming insolvent, some funds on our vouchers may not be available to spend.

The text, illustrations and images used in all Amazing Experience Days Ltd promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Amazing Experience Days Ltd.

All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Amazing Experience Days Ltd reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Amazing Experience Days Ltd agree that any problems fall under the jurisdiction of the English courts.


Data Protection
Amazing Experience Days Ltd complies with the principles of the Data Protection Act 1998.

 

 

 

Free Exchanges on all Vouchers

FREE Exchanges

Not sure which experience to purchase? not a problem, we offer Free Exchanges on all of our gift vouchers and experiences.

Next Day Delivery on all Vouchers

Next Day Delivery

You get Next Day Delivery when you buy an experience or gift voucher and choose our Gift Envelope with 1st Class Royal mail shipping.

Earn Loyalty Points on every experience day

Earn Loyalty Points

You earn Loyalty Points on every purchase, which is automatically deducted from your next order saving you money.

Lowest Prices Guaranteed on all Amazing Experience Days

Price Promise

We guarantee you cannot buy the same experience at a lower price, this Price Promise applies for 7 days after purchase too.

 


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Call us on: 03333 206903
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