Frequently Asked Questions


 

 

Why should I use Amazing Experience Days, I have a choice you know!
 

We know as a consumer you have a wide choice of who to use to purchase experiences, but Amazing Experience Days is different. We actually create many of our own amazing experiences that are exclusive to us. This may be by grouping elements from several experiences together making an exclusive experience or in some cases we actually design the experience ourselves and then approach experience providers to run the experience exclusively for us. You can buy super car blasts and pamper days from your local supermarket so we wanted to offer something unique, something 'Amazing'. We also include extra added value for our customers, this added value include:

  • The UK's greatest experiences brought to you by our partners, the leading names in experience days.

  • Loyalty Discounts on every purchase, giving you real money off discounts every time you book an experience with us.

  • Free Occasions Reminder service which alerts and reminds you to special occasions so that you can be well prepared to book experiences either for yourself or loved ones.

 

 

How can you be sure of the quality of the Amazing Experience Days?
 

We create the many of our amazing experience days ourselves in conjunction with our partners, we then hand pick all of our partners to run these amazing experience days, so you can rest assured that our amazing experience day partners are the best in the business.
How do we know this?
Well we always ask our customers for feedback on their amazing experience days, this includes rating the amazing experience day partner.
Any partners falling below our exacting standards are instantly removed from our network.
We also visit many of our amazing experience days ourselves, in fact our own staff receive our amazing experiences as bonuses.


 

 

How do I book an Amazing Experience Day?
 

When you have purchased your Amazing Experience Day via this web site we send you an email and/or post the experience instructions to you (called joining instructions), this includes the list of venues that your chosen experience is available at (most experiences are available at several locations nationwide). There is a telephone number for you to call to book your experience date in with your chosen venue. We advise you book the actual date of your experience at least 30 days in advance if possible. There may be limited availability especially in high season.
If this is the case and you can't book the dates that you require just contact us and we will transfer your amazing experience day for you.


 

 

How do I actually do the Amazing Experience Day?
 

When you have purchased your experience via this web site we send you an email and/or post the experience instructions to you (called joining instructions), this includes the list of venues that your chosen experience is available at (most experiences are available at several locations nationwide). There is a telephone number for you to call to book your experience date in with your chosen venue. We advise you book the actual date of your experience at least 30 days in advance if possible. There may be limited availability especially in high season.
If this is the case and you can't book the dates that you require just contact us and we will transfer your amazing experience day for you.


 

 

What if I want to buy the Amazing Experience Day as a gift or reward for someone else?
 

The majority of Amazing Experience Days are booked as gifts or rewards for other people. We make it really easy to book experiences as gifts or rewards. When you are in the process of booking your amazing experience day we give you the option to purchase the Amazing Gift Envelope (which is posted to the delivery address of your choice) direct to the recipient, you can even include a massage for the recipient in the envelope if you like. The recipient then books their experience with the experience provider using the venues and telephone numbers provided.


 

 

I can't decide on which Amazing Experience Day.. what now?
 

We purposely limit the number of Amazing Experience Days that we offer so making your choice is easier. That said we all have that friend or family member who is just impossible to buy for. That's why we have a wish list, gift vouchers and email to a friend.
Just click the 'Add to wish list' button on each amazing experience that you like which saves you searching through all of our amazing experiences when you want to book one.
If you still can't decide which amazing experience to book don't panic. You can always buy Gift Vouchers.
Gift Vouchers work in the same way as traditional gift vouchers, the recipient can use your Gift Vouchers to book any amazing experience day that they choose. They can even add more money to them if they would like to spend a little more. We post Gift Vouchers to you (or the recipient) in a very attractive Gift envelope too.
You also get our eVoucher free of charge with every order.
If you purchase someone Gift Vouchers why not send them a few ideas on the amazing experience days you think they may like. Just click the 'email to friend' link next to the amazing experience day you would like to share.


 

 

I want to exchange my Amazing Experience Day?
 

We offer Free experience exchanges on all purchases (this includes vouchers). So for example if you booked a supercar experience but decide you would rather jump out of an plane and skydive no problem. If you buy someone a gift voucher and they book an experience but then change their mind later no problem, we will exchange the experience for Free.
If the experience you want to exchange to is more expensive not problem, just pay the difference by credit/debit card and you are good to go.
Please Note: If you have contacted the venue and booked your date to take your experience we are unable to transfer or exchange.


 

 

What is included when I buy an Amazing Experience Day?
 

Well the most important thing is obviously your amazing experience day.
Unlike any other gift an amazing experience day is a memory that will last a lifetime, some say they are 'the most valuable gifts anyone can ever receive!'
So you will be creating memories that last a lifetime, but you also have the choice of receiving the following with your amazing experience:

Amazing Envelope
The amazing envelope is a beautifully designed envelope which includes a message from you inside as well as the amazing experience details. At a cost of just £1.95 this is our most popular choice.

The Amazing Envelope is posted our in plain outer packaging so as not to give away the surprise.

eVoucher
You can download or email the eVoucher to any recipient at any time following your purchase.
This is a voucher that the recipient can print off to book their amazing experience in.

Many of our customers actually change their amazing experience once they receive it. This is no problem at all, they just call us and we take care of everything.

You can view all of the Gift Envelope options here


 

 

What about Delivery?
 

We post your amazing envelope to you by Royal Mail First Class post the same day for orders placed before 2pm. The amazing envelope has been designed to fit through a standard letter box so the recipient does not need to be at home to collect or sign for the package.

If you choose the eVoucher we don't post anything out to you as we are conscious about wasting paper and protecting the planet so we send all documentation by email.

Remember you can always download an eVoucher immediately after purchase or anytime thereafter.
Just go to My Account -> My Orders -> and download the eVoucher for your order.


 

 

I've left booking my Amazing Experience to the last minute.. Please Help!
 

Ahh you see.. that's why we created the FREE Occasions Reminder. It sound like you need to sign up for it now.
OK so you have to purchase a gift for someone and it's last minute.. no problem, we've got you covered!
Just purchase Amazing Experience Vouchers and you can email the eVoucher to the recipient. They can then choose their own Amazing Experience Day, and it's instant. The recipient can even upgrade by adding money to their amazing voucher if they like.
If you need help, pick up the phone and call us on: 03333 206903


 

 

How long do I get to use my Amazing Experience Day?
 

When you book your amazing experience we give you 12 months to book it in with us.


 

 

How do I pay for my Amazing Experience Day?
 

For your convenience we accept all major Credit/Debit cards. There are no additional charges for paying by credit or debit card.
We process payments securely with SagePay for your security and peace of mind.

We offer invoicing options for our corporate clients. Please call our office on: 03333 206903 to discuss this.


 

 

How do I offer my staff Amazing Experience Days as an incentive or reward?
 

We specialise in corporate incentives and rewards with thousands of the UK's leading companies as our corporate clients.
Click here to read all about our incentive and rewards or contact us for a chat on: 03333 206903 to discuss this.


 

 
If you have any questions please call us on: 03333 206903

 

Free Exchanges on all Vouchers

FREE Exchanges

Not sure which experience to purchase? not a problem, we offer Free Exchanges on all of our gift vouchers and experiences.

Next Day Delivery on all Vouchers

Next Day Delivery

You get Next Day Delivery when you buy an experience or gift voucher and choose our Gift Envelope with 1st Class Royal mail shipping.

Earn Loyalty Points on every experience day

Earn Loyalty Points

You earn Loyalty Points on every purchase, which is automatically deducted from your next order saving you money.

Lowest Prices Guaranteed on all Amazing Experience Days

Price Promise

We guarantee you cannot buy the same experience at a lower price, this Price Promise applies for 7 days after purchase too.

 

Join Club Amazing!

Sign up for Free to receive exclusive special offers, discount codes & news of our latest and most Amazing Experience Days.
 

 

Contact us

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Call us on: 03333 206903
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